Frequently Asked Questions
1. What certifications does your company have?
We hold comprehensive medical certifications including Germany TUV, Medical CE, USA FDA, ISO13485, Canada MDSAP, ROHS, Australia TGA, and Italy NBCE.
2. How can I confirm the quality of the machine?
Ensure the machine has valid medical CE and FDA certifications verified on official websites. We use professional energy meters for calibration to ensure accurate power output.
3. What is your warranty policy?
We offer a two-year warranty and lifetime after-sale technical service. Within the warranty period, we provide free spare parts and shipping.
4. Why are some machines cheaper than yours?
Low-cost machines often use inferior components and lack after-sales support. Our machines feature high-end parts like USA coherent laser bars and Taiwan Meanwell power supplies for long-term reliability.
5. What kind of training do you provide?
We provide comprehensive professional operation training, clinic manuals, video guides, and online training sessions to ensure your team is proficient.